Privacy Policy

Knowledge Wizards operates the KnowWiz website at knowwiz.ai and is the controller of the personal information described in this policy. If you have any question about this policy or how your information is handled, contact us at hello@knowwiz.ai.

We collect only what a business website needs. When you submit the contact or demo form, we receive the details you provide, which typically include your name, work email, company, and your message. When you email us, we receive your message and contact details. We also collect limited technical and usage data automatically, such as pages viewed, referring links, approximate location at the country level, browser and device type, and similar diagnostics. We do not ask for special categories of personal information on this website, and we ask that you not send them to us.

We use the information you submit to respond to your request, arrange and follow up on a demo, and communicate with you about KnowWiz. We use technical and usage data to operate the site, keep it secure, measure which content is useful, and improve it over time. We do not sell your personal information, and we do not use it for advertising by third parties.

Where the GDPR or similar laws apply, we rely on the following bases. We process contact-form and email details to take steps at your request and on our legitimate interest in responding to and following up with prospective customers. We process usage data on our legitimate interest in operating, securing, and improving the site. Where we rely on consent, such as for non-essential cookies, you may withdraw it at any time.

We share information only with service providers that help us run the website and respond to enquiries, such as hosting, form delivery, email, and analytics providers, and only to the extent they need it to provide their service to us. We may disclose information if required by law or to protect our rights, and we may transfer information as part of a corporate transaction such as a merger or acquisition. We do not sell or rent your personal information.

The website uses a small number of cookies and similar technologies for essential functionality and for aggregate, privacy-preserving analytics. Essential cookies are required for the site to work. Analytics help us understand site usage in aggregate. Where the law requires consent for non-essential cookies, we present a choice and honor it. You can also control cookies through your browser settings.

KnowWiz is deployed inside each customer's own environment, whether that is a private cloud, a data center, or an air-gapped network. The index, the models, and the search pipeline run there. As a result, Knowledge Wizards does not receive, store, or process the content you connect and index through this website or through normal product operation. Any engagement that would involve access to a customer environment, such as scoped support, is handled separately under the product agreement with that customer.

We keep contact and demo enquiries for as long as needed to respond and to maintain a record of our business relationship, and then for a reasonable period afterward consistent with our legitimate interests and legal obligations. We keep aggregate analytics for as long as it is useful for understanding site performance. When information is no longer needed, we delete or anonymize it.

We apply reasonable technical and organizational measures to protect the information handled through this website, including encryption in transit, access controls, and limiting access to those who need it. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we work to protect your information and to address issues promptly if they arise.

Depending on where you live, you may have rights to access, correct, delete, or receive a copy of your personal information, to object to or restrict certain processing, and to withdraw consent. If you are in the European Economic Area or the United Kingdom, you also have the right to complain to your local data protection authority. If you are a California resident, you have rights to know, delete, correct, and opt out of the sale or sharing of personal information, and we do not sell or share it. To exercise any right, email hello@knowwiz.ai and we will respond within the time the applicable law requires.

We may process and store information in countries other than the one you live in. Where we transfer personal information across borders, we take steps to ensure it remains protected in line with applicable law, including using appropriate safeguards such as standard contractual clauses where they are required.

The website may link to third-party sites and services that we do not control, such as documentation, code repositories, or social profiles. This policy does not apply to those sites. We encourage you to review the privacy policies of any third-party site you visit.

The KnowWiz website is intended for businesses and is not directed to children. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us at hello@knowwiz.ai and we will delete it.

We may update this policy from time to time to reflect changes in our practices or in the law. When we do, we will revise the effective date at the top of this page, and the current version will always be available here. Significant changes will be highlighted where appropriate.

If you have any question about this policy, or you want to exercise a privacy right, email us at hello@knowwiz.ai and we will get back to you.